Refund policy

Refund granted if (1) the file was not delivered, (2) the file is corrupted or empty, (3) the product does not match its description. Time limit: 7 days after purchase.

Report a problem

Find your purchase in My purchases, then choose “Report a problem”. The seller has 72 hours to reply: send the file again or refund you. Without a reply, the Vitrio team reviews your request.

A refund is paid back to the payment method used for the purchase, and access to the product is closed.